There’s no guaranteed method to avoid having a disciplinary complaint filed against you. However, in my experience, setting reasonable client expectations and providing candid legal advice — even when the advice is not the advice the client wants — can go a long way towards reducing the likelihood that the client will file a complaint.
I’ve blogged on this often. Today, I decided to address the issue in this video.
As always, let’s be careful out there.
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- Avoid complaints by managing expectations
- Client Communication and Cool Hand Luke
- Great Expectations