Ran across a succinct post by David Swammer of South Carolina Trial Law Blog about the importance of not avoiding clients when they call. You may think you have legitimate reasons for not taking a client’s call, and, of course, there are times when you do. But, you are fueling the perception by too many clients that lawyers are unresponsive, and that is not good from a marketing perspective. Constant communications with clients is becoming more critical to successful business development, and such communications should not be conducted only when the lawyer feels like it.
