It’s 6:45 on a Monday night. I am in our family kitchen checking the lasagna, frantically tossing salads and slicing garlic bread. The table in our dining room has been extended with a card table at one end and a folding table perpendicular to one side. Table cloths are in place; cloth napkins and forks
Corporate Realty Associates
This site initially arose out of my passion for research regarding the evolution of the workplace and its impact on my commercial real estate clients. As a former lawyer, I have a special interest in law firms that has evolved into an obsession with how the legal industry is evolving – especially in the area of client service. -Anita Turner
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https://www.anitainsights.com/
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How to Build Business By Giving it Away
By Anita Turner
I recently read a blog post about the importance of client trust to business development and it really resonated with me. Written by Tara Weintritt at the Wicker Park Group, I encourage you to take two minutes to go here and read it.
I thought about what Weintritt had to say in the context of…
Small Innovations Are Still Innovations
By Anita Turner
I just finished The Art of Innovation: Lessons in Creativity from IDEO, America’s Leading Design Firm at the recommendation of Dave Gray. (See more of his recommendations here. You cannot go wrong with any of his suggestions.)
While written in 2001, this book is still very relevant today. As evidence, in the book, the…
Must Read Books: Law Firm Client Service
By Anita Turner
I have been doing a lot of reading lately on the need for law firms to refocus their strategy on the client. This refocus includes everything from better understanding the client and the client’s business to providing an exceptional client experience. For those who are as interested in this subject as me[i], here…
Shipt’s Growing Presence on the Birmingham Skyline
By Anita Turner
A couple months ago, I had the opportunity to do a quick tour of Shipt’s Birmingham headquarters with its new CEO, Kelly Caruso, and her team.
Kelly is a Leadership Birmingham classmate of mine and fellow Minnesotan. She took the reigns of Shipt shortly after Target acquired the company and then willingly relocated down south…
The Thanksgiving Post Prompted By a Car Accident
By Anita Turner
Yesterday, on the way from work to a holiday event, I got in a car accident. Everyone involved was unhurt and my car suffered blessedly minimal damage such that I could drive away after all of the accident reporting was complete.
I was uncharacteristically calm throughout the whole ordeal. If anything, I was absolutely overcome…
Three Ways to Put Your Legal Assistant on the Front Lines of Client Service
By Anita Turner
A few years ago, law firm Paul Hastings re-titled their administrative assistants to “client service assistants.” Why? To emphasize that the job of all Paul Hastings employees is ultimately to serve the clients.
I am not a Paul Hastings client, so I can’t tell you whether this translated to better client service, but I applaud…
Evereve: The Office Side of a Retail Brand
By Anita Turner
What does the headquarters of a hip and growing women’s wear retailer look like?
Not surprisingly, it looks pretty inviting. And from me, a self-professed lover of hospitable and welcoming office spaces, this is the ultimate compliment. Who wouldn’t want their office to “invite” employees in, rather than demand their presence?
Corey Gaffer Photography
Warm…
Basements Done Right
By Anita Turner
It is said that you cannot put lipstick on a pig, but OTJ Architects proves that you can transform a below grade common area into valuable and attractive space with good design.
The Foundry
OTJ took what was effectively basement space in the beautiful brick Foundry Building in Georgetown and made it a selling point…
Fish & Richardson’s Shared Services Hub: A Case Study on How to Successfully Consolidate Operations
By Anita Turner
Can a law firm with 14 offices around the United States and Europe consolidate all of its shared services operations to one location, and in the process save money and improve productivity?
The answer is “yes” if you ask Fish & Richardson.
The Situation
About four years ago, Fish & Richardson’s Chief Operating Officer,…