ERP software vendors and integrators are often the reason behind an ERP implementation or digital transformation failure. ERP vendors and integrators breach their contractual obligations in a variety of ways.
Some of the things we have seen:
- ERP vendors misrepresent their experience or skills in the customer’s industry or their experience or skills in implementing the particular software;
- they assign inexperienced consultants who use the customer’s implementation project as a training ground;
- significant functionality basic to the customer’s industry is missing or misrepresented;
- the software does not work as represented.
What can you do about this, and how hard is it to get an ERP Vendor or integrator to accept responsibility?
In this video, Taft partner Marcus Harris discusses these issues.