Several weeks ago, the story broke that Progressive Insurance sent private investigators to join its own policyholders’ church and joined their home Bible study group under false presenses, hoping to uncover evidence inconsistent with the insureds’ injury claim. When the company was caught in that ruse, the CEO said what they had done “appalling.” Now in responding to a lawsuit, Progressive says this conduct was “reasonable.” How does “appalling” so quickly become “reasonable.” Could it be that is was “appalling” only that they got caught?
