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A must-read interview on ethics and how to have a proper argument.

January 24, 2019

Here.

Customer service heaven and hell–a tale of two hotel chains (Marriott and Hilton)

November 2, 2018

R.I.P., Judge Hedges

January 25, 2018

The Post reminded me of a remarkable gift that my parents gave me.

January 21, 2018

OK, Blogger. I give up.

September 8, 2017

Why the Westin Cincinnati is likely the very worst Westin in the country.

April 28, 2017

Predicted this in 2012.

April 20, 2017

Well, Jeff now gets to use a Satan emoji to describe me.

March 18, 2017

How NOT to collect a legal bill.

March 5, 2017

I have managed to alienate Blogger.

January 3, 2017